If you’d like to speak with any of these people in person, please call (989)743-3491

Shana Espinoza, MSN, RN, LNHA, Administrator 

EspinozaS@pleasantviewscmcf.org

Shana currently serves as the Administrator of Pleasant View Shiawassee County Medical Care Facility. A Masters-prepared registered nurse with a Bachelor of Science in Nursing from Michigan State University and a Master of Science in Nursing Administration from Saginaw Valley State University, Espinoza began her nursing career at Pleasant View Shiawassee County Medical Care Facility in 2009. In 2012 she became Director of Nursing. In 2016 she earned her Nursing Home Administrator license before becoming Administrator in early 2017. She oversees a staff of more than 250. Espinoza is currently leading the new state of the art facility for Pleasant View Shiawassee County Medical Care Facility, which opened in January 2018. It is the largest new construction project in Shiawassee County in more than 30 years. Additionally, she is a member of the Owosso Rotary Club, serves on Memorial Healthcare’s Board of Trustees, and assist as the MCMCFC District 4 Director.

 

Theresa Delau, RN, BSN, LNHADirector of Nursing

DelauT@pleasantviewscmcf.org

Theresa currently serves as the Director of Nursing of Pleasant View Shiawassee County Medical Care Facility. A Bachelor’s prepared nurse with a Bachelor of Science in Nursing from the University of Michigan-Flint and an Associate Degree in Nursing from Baker College, DeLau started working at Pleasant View Shiawassee County Medical Care Facility in 2011. In 2013, she was promoted to Quality Nurse where DeLau continued Pleasant View Shiawassee County Medical Care Facility’s dedicated efforts to achieving improvement in the Quality Rating System under the Center for Medicare and Medicaid Services. She was promoted to Assistant Director of Nursing in 2016 and then to director in 2017. DeLau is a Certified Dementia Care Practitioner as recognized through the National Council of Certified Dementia Care Practitioners. DeLau also serves as the Quality Assessment and Assurance Chairperson for Pleasant View Shiawassee County Medical Care Facility.

 

Ramin Rafie, MD

Medical Director

Dr. Ramin Rafie is the Medical Director at Pleasant View Shiawassee County Medical Care
Facility. He attended the University of California, Los Angeles for his bachelor’s degree in
Neuroscience and the University of California Irvine for his medical degree. Dr. Rafie excels
in general practice and hospice medicine.

Providing the most personalized care and health solutions has always been extremely
important to Dr. Rafie. He takes extreme pride in his background of Primary Care.
Collaborating with Theoria Medical and their staff has allowed Dr. Rafie to further develop his
caregiving.

In his free time, Dr. Rafie enjoys traveling, spending time with his family and is a technology enthusiast.
Dr. Rafie is also involved in multiple community organizations in southeast Michigan.

 

 

Hollie Dowen, RN, ADON, Infection Preventionist

Dowenh@pleasantviewscmcf.org

Hollie Dowen currently serves as the Assistant Director of Nursing and Infection Preventionist at Pleasant View Shiawassee County Medical Care Facility. Hollie Dowen graduated with an Associate Degree in Nursing from Baker College in Owosso, Michigan. Dowen began her career with Pleasant View Shiawassee County Medical Care Facility in 2014 as a bedside nurse. Dowen was promoted to Admission Liaison in 2017 and a year later, in 2018, she was promoted to Nurse Educator. She then transitioned into Quality Assurance Education Manager, where she continued Pleasant View Shiawassee County Medical Care Facility’s dedicated efforts to enhance the onboarding experience for new employees while identifying training needs and administering training programs to help assure the delivery of safe and compassionate care. Dowen lives in Corunna, Michigan, with her husband, Jakob, and two children, Leilene Foster and Brody Dowen. She enjoys working to make a difference for her fellow community members, and when not working, she loves spending time outdoors and with her family.

 

Sandy Lamb, HR Manager

Lambs@pleasantviewscmcf.org

Sandy Lamb Currently serves as Director of the Human Resource Department of Pleasant View Shiawassee County Medical Care Facility.  Lamb graduated from the University of Michigan-Flint with a Bachelor’s degree in Business Administration and began working at Pleasant View Shiawassee County Medical Care Facility in 2014, bringing more than 22 years of experience.  Lamb enjoys football, boating, camping with her family.  Lamb is married with seven children and one grandchild.

 

Jeffery Smithingell, Plant Operations Director

smithingellj02@pleasantviewscmcf.org

Jeff Smithingell has a Bachelor degree in Business Administration, an Associate degree in Business, and a certificate in HVAC/R.  In 2010, Smithingell began his role as the Plant Operations Supervisor.  Smithingell has been with Pleasant View Shiawassee County Medical Care Facility over 30 years, working in many capacities including laundry, housekeeping, activities, dietary, and maintenance.  Smithingell currently oversees laundry, housekeeping, and maintenance departments and directs transportation and emergency planning details.

 

Amy Conklin, Life Enrichment Coordinator

conklina@pleasantviewscmcf.org

Amy Conklin graduated from Michigan State University with a Bachelor’s of Science degree in Human Services in 1999.  She started working as a Certified Nurse Assistant on weekends and during the summer months while in college. This is where she discovered her passion for working with the elderly. After graduation, Amy started working at a Long-term Care Facility as an Activity Assistant and while there accepted a position as the Life Enrichment Director. Amy came to Pleasant View Shiawassee County Medical Care Facility in 2016 with 18 years of Long Term Care experience and currently serves as the Life Enrichment Director.  Conklin lives in Corunna, Michigan with her husband and three children. She enjoys spending time with her family, gardening, and traveling to the Upper Peninsula.

 

Rachel  Baldwin, PR/Marketing and Admissions Manager

baldwinr@pleasantviewscmcf.org

Rachel Baldwin graduated from Southern New Hampshire University in 2018 with an Associate degree in Marketing and has more than 25 years of experience in healthcare. Baldwin began her career with Pleasant View Shiawassee County Medical Care Facility in 2015 as the Admissions Coordinator. Baldwin currently serves as the PR/Marketing and Admissions Manager for Pleasant View Shiawassee County Medical Care Facility. Baldwin lives in Flushing, Michigan with her husband, Jason. Baldwin enjoys reading, gardening, interior design and spending time with her family.

 

Kelly Knieper, Business Office Manager

knieperk@pleasantviewscmcf

Kelly Knieper currently serves as the Business Office Manager for Pleasant View Shiawassee County Medical Care Facility. She graduated from Baker College with a Bachelor’s Degree in Accounting. She began her career at Pleasant View Shiawassee County Medical Care Facility as the Billing Specialist in 2013 and was promoted to the Business Office Manager in 2018. Knieper is married with two children and enjoys spending time with her family, camping, boating, biking, and reading.

 

Cheri Gokee, Food Service Manager

gokeec@pleasantviewscmcf.org

I currently serve as Director of Food Services of Pleasant View Shiawassee County Medical Care Facility. I am a Certified Dietary Manager, Certified Food Protection Professional. I began my career at Pleasant View summer of 1993, with over 25 years of experience working in the foodservice industry. I was assistant to the director of Food Service for  Ten years and promoted to director of foodservice in January 2020.  My husband of over 20 years and I are raising two lovely children together. We enjoy spending time with our family, stock car racing, camping, boating and love spending time at the beach.

 

Tabitha Woodruff, Central Supplies Manager

woodrufft@pleasantviewscmcf.org

Tabitha Woodruff currently serves as the Central Supply / Shipping and Receiving Manager for Pleasant View Shiawassee County Medical Care Facility. She began her career at Pleasant View in 1998.

Prior to becoming a part of Pleasant View’s Management team, Tabitha worked as a Certified Nurse Aide. In 2016 she started her role as Central Supply / Shipping & Receiving Manager. Woodruff is married to her childhood sweetheart of 24 years and has 4 children and 1 grandchild. She enjoys camping and boating with her family, trailing riding, traveling and being outdoors in the sun.